FAQ's

How do I place a custom order?

You can submit your design request through our Custom Orders page. We’ll follow up within 24–48 hours to confirm design details and pricing.

Do I need to send in my own shoes?

Nope! We provide brand new, authentic shoes with every custom order — unless you request otherwise.

How long does it take to receive my order?

Custom orders typically take 2–4 weeks to complete. You’ll get a tracking number once it ships.

Can I return or exchange my custom shoes?

All sales are final due to the custom work. Be sure to double-check your shoe size before ordering.